Shipping policy

Shipping Policy

1. Shipping Information

This Shipping Policy explains the processing, shipping and estimated delivery arrangements for orders placed with Hartley & Finch.

Hartley & Finch is operated by Webzone and currently serves customers in the United Kingdom.

2. Order Processing

Orders are processed within 1–2 business days.

Our business days for order processing are Monday to Friday.

Orders are not normally processed during weekends.

3. Order Cut-Off Time

Our order cut-off time is:

17:00 UK local time (GMT/BST, as applicable), Monday to Friday.

Orders placed after the applicable cut-off may begin processing on the following business day.

Orders placed on weekends will be processed from the next business day.

4. Estimated Delivery Time

After processing, the estimated delivery time is:

5–8 business days.

This means that processing time and delivery time are separate stages.

For example, an order may require 1–2 business days for processing, followed by approximately 5–8 business days for delivery.

Delivery times are estimates rather than guaranteed arrival dates.

5. Shipping Costs

We offer free shipping.

There is no standard shipping charge for orders covered by this policy.

6. Package Tracking

Tracking is included with shipments.

Where tracking information is available for your dispatched order, it will be provided so that you can follow the shipment's progress.

Please allow reasonable time for tracking information to become active after dispatch.

7. Shipping Carrier

We do not use a single fixed carrier for every order.

The carrier selected for your order may depend on the shipment and fulfilment arrangements. Tracking information provided for your shipment should identify or provide access to the relevant delivery information.

8. Delivery Delays

Although we aim to meet our estimated delivery times, delays can occasionally occur because of circumstances outside our reasonable control.

These may include carrier disruptions, unusually high shipping volumes, severe weather, customs or border procedures where applicable, or other logistical disruptions.

If you are concerned about a delayed order, contact us at info@hartleyandfinch.com.

9. Delivery Addresses

Customers are responsible for entering an accurate and complete delivery address when ordering.

If you notice an error, contact us as quickly as possible. We will try to assist, but we cannot guarantee that delivery details can be changed after an order has entered processing or been dispatched.

10. Tracking and Delivery Issues

If tracking indicates an unusual delay or another delivery problem, contact customer support with your order details and tracking information.

We will review the available information and assist with the appropriate next steps.

11. Sales and Shipping Region

Hartley & Finch currently sells and ships under this policy to customers in the United Kingdom.

If our supported sales or shipping regions change, the information displayed through the store or relevant policies may be updated accordingly.

12. Customer Rights

Nothing in this Shipping Policy is intended to limit rights or remedies that cannot lawfully be excluded under applicable law.

13. Contact

For questions about processing, shipping, tracking or delivery, contact:

info@hartleyandfinch.com