Privacy policy
Privacy Policy
1. About This Privacy Policy
This Privacy Policy explains how personal information may be collected, used, shared and otherwise handled when you visit hartleyandfinch.com, place an order, contact us or otherwise interact with Hartley & Finch.
Hartley & Finch is the store and brand operated by Webzone, a business registered in the Netherlands.
For questions about this Privacy Policy or your personal information, contact info@hartleyandfinch.com.
2. Information We Collect
Depending on how you interact with our store, we may collect information such as:
- your name;
- billing and delivery addresses;
- email address;
- telephone number;
- order and transaction information;
- products purchased or viewed;
- account information, where an account is available;
- customer-service communications;
- delivery and fulfilment information;
- device, browser and website interaction information;
- IP address and similar technical information;
- cookie and similar-technology information; and
- advertising and measurement information.
We only seek to collect and use information appropriate for operating, supporting and improving the store and for other purposes described in this policy.
3. How We Use Personal Information
We may use personal information to operate Hartley & Finch, process and manage orders, arrange payments, fulfil and deliver purchases, provide tracking information, communicate with customers and provide customer service.
We may also use relevant information to maintain the security and functionality of the store, prevent or investigate fraud and misuse, keep appropriate business records, understand store performance, measure advertising, improve customer experience and meet applicable legal or regulatory obligations.
Where required, we rely on an appropriate basis for processing personal information, depending on the purpose and circumstances.
4. Accounts and Orders
When you create an account, where available, or place an order, we may process the information necessary to provide the requested service.
This can include contact information, delivery details, order information, transaction information and communications concerning your purchase.
We may retain appropriate order records for customer service, accounting, fraud prevention and other legitimate business or legal purposes.
5. Payments
Payments are handled through payment functionality made available through our hosted e-commerce platform and associated payment services.
Information required to authorise and process a payment may be provided to the relevant payment service providers.
We do not claim that Hartley & Finch itself stores complete payment-card details. The information processed and retained by payment providers depends on the payment method and service involved.
6. Fulfilment and Delivery
We may share the information necessary to fulfil and deliver your order with service providers involved in warehousing, fulfilment, logistics and delivery.
This can include your name, delivery address, contact details, order information and other information reasonably necessary to deliver the shipment.
The specific carrier may vary by order.
7. Customer Service
When you contact us, we may process your contact information, order information and the content of your communications so that we can answer questions, resolve problems and maintain appropriate customer-service records.
8. Hosted E-Commerce Platform
Hartley & Finch operates using a hosted e-commerce platform.
The platform and necessary technical service providers may process personal information to provide infrastructure, website functionality, commerce features, security and related services.
Their handling of information may also be governed by their own applicable privacy terms and practices.
9. Cookies and Similar Technologies
Our store may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use the store, maintain security and support advertising and measurement.
Some technologies may be necessary for the website and checkout to function correctly, while others may support measurement or advertising.
Where required, choices or consent mechanisms may be made available concerning non-essential technologies.
Browser settings may also allow you to control certain cookies, although disabling necessary technologies can affect website functionality.
10. Advertising and Measurement
We use an online advertising and measurement provider to help advertise the store and understand the effectiveness of advertising.
Depending on your settings, interactions and applicable requirements, information about website activity, device information, cookie or similar identifiers, and interactions with advertisements may be processed for advertising and measurement purposes.
Where required, we will seek or respect applicable choices concerning these technologies.
We do not name a specific advertising or measurement provider in this policy because no provider name has been confirmed for inclusion.
11. Service Providers
We may use service providers where reasonably necessary to operate the store.
These can include providers supporting:
- website hosting and e-commerce functionality;
- payment processing;
- order fulfilment;
- shipping and delivery;
- customer service;
- security and fraud prevention;
- technical infrastructure;
- advertising and measurement; and
- professional or administrative services.
We provide or make information available to service providers only as appropriate for the services they perform and the circumstances involved.
12. Other Disclosures
Personal information may also be disclosed where reasonably necessary to comply with applicable legal obligations, respond to lawful requests, protect our rights or those of others, investigate fraud or security issues, or support a legitimate business transaction such as a restructuring or transfer of the business.
Any such handling remains subject to applicable requirements.
13. International Transfers
Hartley & Finch serves customers in the United Kingdom while Webzone is registered in the Netherlands.
Some service providers may also process information from other countries. As a result, personal information may be processed or transferred internationally.
Where applicable requirements apply to an international transfer, appropriate measures may be used to protect the information.
14. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for appropriate business, accounting, customer-service, security and legal purposes.
The exact retention period can vary depending on the type of information, the reason it is held and any applicable obligations.
When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled appropriately.
15. Security
We use reasonable organisational and technical measures appropriate to the nature of our store and the information being handled.
However, no internet transmission, website, database or storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect account credentials and other sensitive information.
16. Your Privacy Requests
Depending on where you live and the circumstances, you may have rights concerning your personal information.
These may include rights to request access to certain personal information, request correction or deletion, object to or restrict certain processing, request portability where applicable, or withdraw consent where processing depends on consent.
These rights are not absolute and may be subject to conditions or exceptions under applicable law.
To make a privacy request, contact:
We may need to verify your identity before completing a request.
17. Regional Privacy Rights
Because Webzone is registered in the Netherlands and Hartley & Finch serves customers in the United Kingdom, privacy requirements may apply differently depending on the individual, processing activity and circumstances.
Customers may also have additional non-waivable privacy rights under applicable local law.
Nothing in this Privacy Policy is intended to remove rights that cannot lawfully be waived or restricted.
18. Children and Minors
Hartley & Finch is a Home & Decor store and is not intended to collect personal information from children unnecessarily.
If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us so the situation can be reviewed and appropriate action taken.
19. Third-Party Websites
Our website may contain links to third-party websites or services.
We do not control independent third parties and their privacy practices may differ from ours. We recommend reviewing the privacy information provided by a third party before supplying personal information directly to it.
20. Changes to This Privacy Policy
We may update this Privacy Policy where appropriate to reflect changes to our store, operational practices, services or applicable requirements.
The current version will be made available through the store.