FAQ

Hartley & Finch is an online Home & Decor store serving customers in the United Kingdom. We select lighting, decor, kitchen and dining pieces intended to fit naturally into everyday rooms.

Yes. We offer free shipping. There is no standard shipping charge for orders covered by our Shipping Policy.

Orders are processed within 1–2 business days, Monday to Friday. After processing, the estimated delivery time is 5–8 business days.

Delivery times are estimates rather than guaranteed arrival dates. Tracking is included with shipments.

Hartley & Finch currently sells and ships under our Shipping Policy to customers in the United Kingdom.

You may request an eligible return within 30 days after delivery.

Products should be returned in an appropriate condition, with relevant parts or accessories included where applicable. Customers are responsible for return shipping costs, and returns must be sent using a tracked shipping service.

To request a return, please contact info@hartleyandfinch.com before sending the item.

Once a return has been received and approved, the applicable refund will be processed to the original payment method within 3–10 days.

Your bank or payment provider may require additional time before the refunded amount appears in your account. Processing times outside our control may vary.

If you would like a different product, size, colour or variation, please contact customer support to find out what options are available for your order. Availability cannot be guaranteed.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard and Visa. All payments are processed in British pounds (GBP).

We take privacy and payment security seriously. Our website uses SSL encryption and partners with reliable payment service providers. Payment information is handled securely, and we do not store card details on our servers.

Please start by checking your tracking information. If tracking indicates an unusual delay or another delivery problem, contact info@hartleyandfinch.com with your order details and tracking information.

We will review the available information and assist with the appropriate next steps.

Of course. Please contact us at info@hartleyandfinch.com or call +44 7462228344.

Customer support is available Monday to Friday: 09:00–17:00 UK local time (GMT/BST). Saturday to Sunday: Closed. Average response time: Within 24 hours on business days.