Refund policy

Refund Policy

1. Our Return Policy

We want customers to have clear information about returns.

You may request an eligible return within 30 days after delivery.

This Refund Policy applies to purchases made through Hartley & Finch, which is operated by Webzone.

Nothing in this policy is intended to restrict any additional rights or remedies you may have under applicable consumer law.

2. Return Window

The return window is 30 days after delivery.

Please contact us within this period if you wish to request a return. We recommend providing your order information and the reason for your request so our customer-support team can assist you.

3. Return Condition

Products should be returned in an appropriate condition, with relevant parts or accessories included where applicable.

We may ask for information or photographs where reasonably necessary to understand the condition of an item or an issue with an order.

Any assessment of a return will remain subject to rights that cannot be excluded under applicable law, including where goods are faulty, damaged or otherwise do not conform to applicable requirements.

4. Return Shipping Costs

Customers are responsible for return shipping costs.

Returns must be sent using a tracked shipping service. Customers should retain their tracking information and proof of shipment until the return has been completed.

Where applicable law requires us to bear particular return costs, your applicable statutory rights will take precedence over this general rule.

5. Starting a Return

Before sending a return, contact:

info@hartleyandfinch.com

Please include sufficient information for us to identify your order.

Our customer-support team will provide the relevant return instructions. Do not assume that the company address listed in this policy is the return destination unless our customer-support team specifically instructs you to send the return there.

6. Damaged, Incorrect or Faulty Products

If your order arrives damaged, incorrect or faulty, contact us as soon as reasonably possible with your order details and information about the issue.

We may request photographs or other reasonable information to help assess the problem and determine the appropriate next step.

Your rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods may differ from the standard return arrangements described in this policy. Nothing here limits rights that cannot lawfully be excluded.

7. Refunds

Once a return has been received and approved, the applicable refund will be processed to the original payment method within 3–10 days.

Your bank or payment provider may require additional time before the refunded amount appears in your account. Processing times outside our control may vary.

8. Original Payment Method

Approved refunds are returned to the original payment method used for the purchase unless another method is required by applicable law or agreed where appropriate.

9. Exchanges

If you would like a different product, size, colour or variation, contact customer support to find out what options are available for your order. Availability cannot be guaranteed.

10. Consumer Rights

Customers may have statutory rights in addition to this policy, including rights relating to cancellation, faulty goods or products that do not match their description.

Where a mandatory legal right provides greater protection than a term in this policy, that mandatory right will apply.

11. Contact

For return and refund questions, contact info@hartleyandfinch.com.